Introduction & Scope
At Onewine.sg (“we,” “us,” or “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
Information We Collect
Personal Information: When you register, order, or contact us, we may collect details such as your name, email, billing and delivery addresses, phone number, payment details, and account credentials.
Order Data: Includes order history, product preferences, and feedback you share with us.
Device & Usage Data: Automatically collected information like your IP address, browser type, device identifiers, pages visited, time zone, and site interactions.
How We Use Your Information
We may use your information to:
- Process and fulfill orders (including payments, shipping, and confirmations).
- Manage your account and provide customer support.
- Enhance and personalize your shopping experience.
- Send you newsletters or promotional emails (only if you’ve opted in, with the option to unsubscribe anytime).
- Ensure site security and prevent fraudulent activity.
Cookies & Tracking
We use cookies and similar technologies to understand browsing behavior, personalize your experience, and support marketing efforts. You can adjust your cookie preferences in your browser settings.
Sharing Your Information
We never sell or rent your personal data. Information may be shared only with trusted partners (e.g., payment processors, couriers, marketing tools) under strict confidentiality agreements. We may also disclose data if required by law or to protect our rights and safety.
Data Retention
We keep your personal data only as long as necessary for the purposes outlined here or as required by law. After that, it will be securely deleted or anonymized.
Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your data.
- Opt out of marketing communications at any time.
To exercise these rights, please contact us (details below). We may ask for verification before processing your request.
Children’s Privacy
Our services are not intended for anyone under 18, and we do not knowingly collect their data. If you believe such information has been provided, please contact us to have it removed.
Security
We use industry-standard safeguards such as encryption and secure servers to protect your information. However, no online system is completely secure, and data transmission is at your own risk.
Contact Us
For questions, concerns, or privacy requests, please reach us via
email.
